Refund & Cancellation Policy

Cancellations

You can cancel an order for a full refund any time before it's shipped. Once an order has shipped, it can no longer be cancelled — you're welcome to return it instead (see below). To cancel, message us on WhatsApp at +91 00000 00000 or email hello@moon-glasses.store with your order number.

Returns & Exchanges

We accept returns and exchanges within 7 days of delivery, as long as the pair is unused, unworn, and in its original condition with tags attached. To start a return, email us at hello@moon-glasses.store with your order number, the reason for return, and photos of the product case, the sunglasses and the cleaning cloth in their original condition — we'll confirm pickup or return-shipping instructions.

Pairs marked as final sale, or damaged through normal wear, are not eligible for return.

Damaged or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, contact us within 48 hours of delivery with photos of the product case, the sunglasses and the cleaning cloth — we'll arrange a free replacement or a full refund, and cover the return shipping cost.

Refunds

Once we receive and inspect a returned item, we'll process your refund to the original payment method within 5–7 business days. Good Vibes earned on a refunded order are deducted from your balance.

Contact Us

hello@moon-glasses.store · +91 00000 00000